Privacy Policy

Data Controller: Gary Bell, Bell Carpentry
trading as Bell Carpentry
registered at 12 Foxleys, Watford, Hertfordshire, WD19 5DA

We are committed to protecting your privacy and always ensuring the security of your personal information.
Our Privacy Policy explains how we collect, use, and safeguard your data.

Type Of Information We Collect

We typically collect the following types of information:

Personal Information: This includes your name, address, contact details, email address, and any other information you voluntarily provide when contacting us, requesting services, placing orders, or filling out forms/contact information on our website
Usage Information: We may also collect non-personal information about your use of our website and services, including IP addresses, browser type, and device information

How we receive information about you

We receive your Personal Information from various sources, this personal information we process is provided to us directly by you for one of the following reasons:

When you voluntarily provide us your personal details in order to register on our Site
When you use or access our Site in connection with your use of our services
From third party providers, services and public registers (for example, traffic analytics vendors)
From call tracking providers (recorded calls) via Media Hawk or Call Tracking Metrics (CTM)

Why We Collect Personal Information

We use the information that you have given us in order to provide our services to you the ‘data subject’ as follows:

To arrange, manage, and complete carpentry, joinery, or woodwork projects.
To prepare quotations, invoices, and contracts.
To comply with building regulations, insurance requirements, and health & safety standards.
To maintain accurate records for warranty, aftercare, and regulatory purposes.
To communicate with you regarding project progress, design changes, or maintenance.
To process payments and handle accounting.
To respond to your enquiries and provide ongoing customer support.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

We have a contractual obligation
We have a legal obligation
We have a vital interest
We need it to perform a public task
We have a legitimate interest
Consent

How We Process Your Information

We process the information collected for the following purposes:

Providing Services: To provide services and communicate with you about your requests.
Improving Our Services: To analyse usage data and improve the range and quality of our services and our website.
Compliance: To retain necessary documentation for safety certifications, warranties, and building control compliance.

Data Security

We take reasonable and responsible measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please be aware that any method of transmission over the internet or electronic storage is not entirely secure.

Data Retention

We retain your personal and project information for the minimum period necessary to meet our legal, contractual, and professional obligations.

Client and project records: kept for 6 years following completion of the project (standard accounting and record-keeping period).
Building control and warranty documentation: retained for up to 40 years, as some construction warranties or building material guarantees require long-term record storage (e.g. structural joinery, roofing, or fire safety installations).
Quotations and enquiries not converted to jobs: retained for up to 12 months.

After these periods, your data is securely destroyed by shredding physical documents and permanently deleting digital files.

How we store your personal information

Your information is securely stored in a filing cabinet within a locked office, accessible only to authorised personnel.
Electronic records are stored on encrypted, password-protected devices and secure cloud storage operated by GDPR-compliant UK providers.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with our trusted service providers who assist us in delivering our services, however they have an obligation to always maintain the confidentiality of your information.

We may share your information with trusted third parties who assist us in providing our carpentry services, such as:

Accountants or payment processors.
IT and website support providers.
Architects, builders, or subcontractors directly involved in your project.
Local authorities, building control officers, or insurance assessors (where legally required).

Why we may share this information:

To manage and deliver your project.
To process invoices and payments.
To comply with health & safety, insurance, or regulatory requirements.
To respond to lawful requests by authorities.

All third parties we work with are required to handle your data securely and only for the intended purpose.

Industry-Specific Notice

As a construction and carpentry service provider, we are required to maintain certain records for compliance with:

The Building Regulations 2010 (as amended)
Health and Safety at Work Act 1974
Construction (Design and Management) Regulations 2015
Manufacturer and workmanship warranties

These may include project documentation, drawings, site photos, certificates of conformity, and materials safety data, retained for up to 40 years where legally necessary for insurance, inspection, or structural integrity purposes.

Your Choices

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at: 12 Foxleys, Watford, Hertfordshire, WD19 5DA

Changes to this Policy

We may update this Privacy Policy from time to time. Please check this page periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Bell Carpentry

Office: 0208 386 3068

Mobile: 07973 177736

Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Bell Carpentry